Refund policy

Refunds will only be issued for items that were misprinted/damaged/defective upon delivery.

Any claims for misprinted/damaged/defective items must be submitted within 14 days after the product has been received.  For packages lost in transit, all claims must be submitted no later than 14 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense. 

To file a claim, you can contact us at info@majestikmagnolia.com. If your claim is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@majestikmagnolia.com.

Damages and issues
Any claims for misprinted/damaged/defective items must be submitted within 14 days after the product has been received.  For packages lost in transit, all claims must be submitted no later than 14 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.  Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.  

Returns
Our products are made to order.  Unfortunately, we currently cannot accept product returns at this time.

Exchanges
Our products are made to order.  Unfortunately, we currently cannot accept product exchanges at this time.

Refunds
We will notify you once we’ve received and inspected your misprinted/damaged/defective claim return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.